Injured Worker WCB Stakeholder Surveys
Numéro de sollicitation 089-WCB-24-034
Date de publication
Date et heure de clôture 2024/09/19 15:00 HAE
Date de la dernière modification
Description
Description of Services
The WCB will require the Contractor to provide the following:
a) Short Term Claim Survey
(ii) A questionnaire will be provided by the WCB for the Contractor to assess Injured Workers' attitudes, interests, and opinions regarding the scope, depth, and timeliness of available WCB services, the willingness and manner in which their expectations were met by the WCB staff who dealt with them, and the quality of information provided to them.
(iii) The Short Term Claims Survey currently consists of approximately forty-eight (48) scaled ratings and closed-ended questions from which quantitative data is collected. There are also approximately five (5) open-ended questions to probe for verbatim responses from which qualitative comments are collected and categorized by the Contractor.
(iv) Information obtained by the Contractor via the Short Term Claim Survey will be analyzed and formulated into a report that interprets the data in a format that is easily understood and that assists the WCB in making decisions relative to service improvements. The Contractor will also provide summary ratings of responses to survey questions twice a year, along with detailed data tables using cross tabulation analysis, and an anonymized copy of the verbatim responses from the open-ended questions.
(v) Additional data interpretation on trends, comparison from past years to present, key drivers of satisfaction, or other information may be requested from time to time. The Contractor may be required to provide this information in graphic displays.
(vi) Reported information will be provided to the WCB in a secure format compatible with WCB reporting requirements. This could include, but is not limited to, Microsoft Excel (currently preferred for spreadsheets and graphic displays), Microsoft Access, Microsoft Word, and other applications upon request of the WCB, such as Statistical Package for Social Sciences (SPSS).
(vii) The timeline for the Short Term Claim Survey will begin with a population data transfer uploaded via Secure File Transfer Protocol (SFTP) once a week. The Contractor will conduct random sampling, testing and fielding on an ongoing basis. In the month following Q2 and Q4 (twice per year), the Contractor will complete data collection, tabulation, analysis and reporting of the cross-tabulated data via secure e-mail delivered to the WCB.
b) Case Management Survey
(ii) A questionnaire will be provided by the WCB for the Contractor to assess Injured Workers' attitudes, interests, and opinions regarding the scope, depth, and timeliness of available WCB services, the willingness and manner in which their expectations were met by the WCB staff who dealt with them, and the quality of information provided to them.
(iii) The Case Management Survey currently consists of approximately forty-five (45) scaled ratings and closed-ended questions from which quantitative data is collected. There are also approximately six (6) open-ended questions to probe for verbatim responses from which qualitative comments are collected and categorized by the Contractor.
(iv) Information obtained by the Contractor via the Case Management Survey will be analyzed and formulated into a report that interprets the data in a format that is easily understood and that assists the WCB in making decisions relative to service improvements. The Contractor will also provide summary ratings of responses to survey questions twice a year, along with detailed data tables using cross tabulation analysis, and an anonymized copy of the verbatim responses from the open-ended questions.
(v) Additional data interpretation on trends, comparison from past years to present, key drivers of satisfaction, or other information may be requested from time to time. The Contractor may be required to provide this information in graphic displays.
(vi) Reported information will be provided to the WCB in a secure format compatible with WCB reporting requirements. This could include, but is not limited to, Microsoft Excel (currently preferred for spreadsheets and graphic displays), Microsoft Access, Microsoft Word, and other applications upon request of the WCB such as SPSS.
(vii) The timeline for the Case Management Survey will begin with a population data transfer via SFTP by the WCB on or around the sixth (6th) Business Day in May and the sixth (6th) Business Day in November. Within approximately one (1) month, the Contractor will conduct random sampling, testing and fielding. Within the following three (3) weeks the Contractor will complete data collection, tabulation, analysis and reporting of the cross-tabulated data via secure e-mail.
c) Long Term Wage Loss Survey
(ii) A questionnaire will be provided by the WCB for the Contractor to assess Injured Workers' attitudes, interests and opinions regarding the scope, depth, and timeliness of available WCB services, the willingness and manner in which their expectations were met by the WCB staff who dealt with them, and the quality of information provided to them.
(iii) The Long Term Wage Loss Survey currently consists of approximately forty-two (42) scaled ratings and closed-ended questions from which quantitative data is collected. There are also approximately five (5) open-ended questions to probe for verbatim responses from which qualitative comments are collected and categorized by the Contractor.
(iv) Information obtained by the Contractor via the Long Term Wage Loss Survey will be analyzed and formulated into a report that interprets the data in a format that is easily understood and that assists the WCB in making decisions relative to service improvements. The Contractor will also provide summary ratings of responses to survey questions once a year, along with detailed data tables using cross tabulation analysis, and an anonymized copy of the verbatim responses from the open-ended questions.
(v) Additional data interpretation on trends, comparison from past years to present, key drivers of satisfaction or other information may be requested from time to time. The Contractor may be required to provide this information in graphic displays.
(vi) Reported information will be provided to the WCB in a secure format compatible with WCB reporting requirements. This could include, but is not limited to, Microsoft Excel (currently preferred for spreadsheets and graphic displays), Microsoft Access, Microsoft Word, and other applications upon request of the WCB such as SPSS.
(vii) The timeline for the Long Term Wage Loss Survey will begin with a population data transfer via SFTP by the WCB on or around the sixth (6th) Business Day in November. Within approximately one (1) month the Contractor will conduct random sampling, testing and fielding. Within the following three (3) weeks the Contractor will complete data collection, tabulation, analysis and reporting of the cross-tabulated data via secure e-mail.
d) Vocational Rehabilitation Survey
(ii) A questionnaire will be provided by the WCB for the Contractor to assess Injured Workers' attitudes, interests, and opinions regarding the scope, depth, and timeliness of available WCB services, the willingness and manner in which their expectations were met by the WCB staff who dealt with them, and the quality of information provided to them.
(iii) The Vocational Rehabilitation Survey currently consists of approximately sixteen (16) scaled ratings and closed-ended questions from which quantitative data is collected. There is also one (1) open-ended question to probe for verbatim responses from which qualitative comments are collected and categorized by the Contractor.
(iv) Information obtained by the Contractor via the Vocational Rehabilitation Survey will be analyzed and formulated into a report that interprets the data in a format that is easily understood and that assists the WCB in making decisions relative to service improvements. The Contractor will also provide summary ratings of responses to survey questions once a year, along with detailed data tables using cross tabulation analysis, and an anonymized copy of the verbatim responses from the open-ended questions.
(v) Additional data interpretation on trends, comparison from past years to present, key drivers of satisfaction, or other information may be requested from time to time. The Contractor may be required to provide this information in graphic displays.
(vi) Reported information will be provided to the WCB in a secure format compatible with WCB reporting requirements. This could include, but is not limited to, Microsoft Excel (currently preferred for spreadsheets and graphic displays), Microsoft Access, Microsoft Word and, other applications upon request of the WCB such as SPSS.
(vii) The timeline for the Vocational Rehabilitation Survey will begin with a population data transfer via SFTP by the WCB on or around the fourth (4th) Business Day in January, April, July, and October. Within approximately one (1) month the Contractor will conduct random sampling, testing and fielding. Within the following three (3) weeks of the fielding in October, the Contractor will complete data collection, tabulation, analysis and reporting of the cross-tabulated data via secure e-mail.
e) Annual SAFE Work Survey
(ii) A questionnaire will be provided by the WCB for the Contractor to assess Manitobans' attitudes, interests, and opinions regarding workplace safety, safety culture, employee safety at work, and SAFE Work awareness and marketing.
(iii) The Annual SAFE Work Survey currently consists of approximately nine (9) demographic questions, twenty-eight (28) scaled ratings and closed-ended questions from which quantitative data is collected. There is also three (3) open-ended questions to probe for verbatim responses from which qualitative comments are collected and categorized by the Contractor.
(iv) Information obtained by the Contractor via the Annual SAFE Work Survey will be analyzed and formulated into a report that interprets the data in a format that is easily understood and that assists the WCB in making decisions relative to communications campaigns and outreach. The Contractor will also provide summary ratings of responses to survey questions once a year, along with detailed data tables using cross tabulation analysis, and an anonymized copy of the verbatim responses from the open-ended questions.
(v) Additional data interpretation on trends, comparison from past years to present, regression analysis, or other information may be requested from time to time. The Contractor may be required to provide this information in graphic displays.
(vi) Reported information will be provided to the WCB in a secure format compatible with WCB reporting requirements. This could include, but is not limited to PowerPoint, Microsoft Excel (currently preferred for spreadsheets and graphic displays), Microsoft Access, Microsoft Word, and other applications upon request of the WCB, such as SPSS.
(vii) The timeline for the Annual SAFE Work Survey will begin on or around the first (1st) Business Day in November. Within approximately one (1) month the Contractor will conduct random sampling, testing and fielding. Within the following three (3) weeks of the fielding, the Contractor will complete data collection, tabulation, analysis, and reporting of the cross-tabulated data via secure e-mail.
f) Young Worker Readiness Certificate Course Survey
(ii) A questionnaire will be provided by the WCB for the Contractor to assess young workers' attitudes, interests, and opinions regarding workplace safety.
(iii) The Young Worker Readiness Certificate Survey currently consists of approximately eleven (11) demographic questions, twenty-three (23) scaled ratings and closed-ended questions from which quantitative data is collected.
(iv) Information obtained by the Contractor via the Young Worker Readiness Certificate Course Survey will be analyzed and formulated into a report that interprets the data in a format that is easily understood and that assists the WCB in making decisions relative to communications campaigns and outreach to new workers. The Contractor will also provide summary ratings of responses to survey questions once a year, along with detailed data tables using cross tabulation analysis, and an anonymized copy of the verbatim responses from the open-ended questions.
(v) Additional data interpretation on trends, comparison from past years to present, regression analysis, or other information may be requested from time to time. The Contractor may be required to provide this information in graphic displays.
(vi) Reported information will be provided to the WCB in a secure format compatible with WCB reporting requirements. This could include, but is not limited to PowerPoint, Microsoft Excel (currently preferred for spreadsheets and graphic displays), Microsoft Access, Microsoft Word, and other applications upon request of the WCB, such as SPSS.
(vii) The timeline for the Young Worker Readiness Certificate Course Survey will begin with the Young Worker Readiness Certificate Course, launched on or around the first (1st) Business Day in November. The course and survey ends one (1) year later. Within the following three (3) weeks of survey completion, the Contractor will complete data collection, tabulation, analysis and reporting of the cross-tabulated data via secure e-mail.
g) Worker Care Clinic Surveys
(ii) Questionnaires will be provided by the WCB for the Contractor to assess Injured Workers' and employers' attitudes, interests, and opinions regarding their or their employee's experience at the Worker Care Clinic.
(iii) The Worker Care Clinic Surveys currently consists of approximately fifteen (15) scaled ratings and closed-ended questions from which quantitative data is collected. There is also approximately four (4) open-ended question to probe for verbatim responses from which qualitative comments are collected and categorized by the Contractor.
(iv) Information obtained by the Contractor via the Worker Care Clinic Surveys will be analyzed and formulated into a report that interprets the data in a format that is easily understood and that assists the WCB in making decisions relative to service improvements. The Contractor will also provide summary ratings of responses to survey questions twice a year, along with detailed data tables using cross tabulation analysis, and an anonymized copy of the verbatim responses from the open-ended questions.
(v) Additional data interpretation on trends, comparison from past years to present, key drivers of satisfaction, or other information may be requested from time to time. The Contractor may be required to provide this information in graphic displays.
(vi) Reported information will be provided to the WCB in a secure format compatible with WCB reporting requirements. This could include, but is not limited to, Microsoft Excel (currently preferred for spreadsheets and graphic displays), Microsoft Access, Microsoft Word, and other applications upon request of the WCB, such as SPSS.
(vii) The timeline for the Worker Care Clinic Surveys will begin with a population data transfer uploaded via SFTP once every two (2) weeks. The Contractor will conduct random sampling, testing, and fielding on an ongoing basis. In the month following Q2 and Q4 (twice per year), the Contractor will complete data collection, tabulation, analysis and reporting of the cross-tabulated data via secure e-mail delivered to the WCB.
h) Trust Index Surveys
(ii) Questionnaires will be provided by the WCB for the Contractor to assess WCB-covered workers' and employers' attitudes, interests, and opinions regarding the four (4) factors of trust (humanity, transparency, reliability, and capability) in relation to the WCB.
(iii) The Trust Index Surveys currently consists of approximately thirty-nine (39) scaled ratings and closed-ended questions from which quantitative data is collected. There is also approximately one (1) open-ended question to probe for verbatim responses from which qualitative comments are collected and categorized by the Contractor.
(iv) Information obtained by the Contractor via the Trust Index Surveys will be analyzed and formulated into a report that interprets the data in a format that is easily understood and that assists the WCB in making decisions relative to service improvements. The Contractor will also provide summary ratings of responses to survey questions once a year, along with detailed data tables using cross tabulation analysis, and an anonymized copy of the verbatim responses from the open-ended questions.
(v) Additional data interpretation on trends, comparison from past years to present, key drivers of satisfaction, or other information may be requested from time to time. The Contractor may be required to provide this information in graphic displays.
(vi) Reported information will be provided to the WCB in a secure format compatible with WCB reporting requirements. This could include, but is not limited to, Microsoft Excel (currently preferred for spreadsheets and graphic displays), Microsoft Access, Microsoft Word and, other applications upon request of the WCB such as SPSS.
(vii) The timeline for the Trust Index Surveys will begin with a population data transfer of employers' names uploaded via SFTP on or around the fourth (4th) Business Day of September. Within approximately one (1) month the Contractor will conduct random sampling, testing, and fielding. Within the following three (3) weeks of the fielding, the Contractor will complete data collection, tabulation, analysis, and reporting of the cross-tabulated data via secure e-mail delivered to the WCB.
i) Annual Healthcare Provider Survey
(ii) A questionnaire will be provided by the WCB for the Contractor to assess healthcare providers' attitudes, interests, and opinions regarding their role in returning Injured Workers to work and their experience with the WCB.
(iii) The Annual Healthcare Provider Survey currently consists of approximately twenty-one (21) scaled ratings and closed-ended questions from which quantitative data is collected. There is also approximately three (3) open-ended questions to probe for verbatim responses from which qualitative comments are collected and categorized by the Contractor.
(iv) Information obtained by the Contractor via the Annual Healthcare Provider Survey will be analyzed and formulated into a report that interprets the data in a format that is easily understood and that assists the WCB in making decisions relative to outreach and service improvements. The Contractor will also provide summary ratings of responses to survey questions once a year, along with detailed data tables using cross tabulation analysis, and an anonymized copy of the verbatim responses from the open-ended questions.
(v) Additional data interpretation on trends, comparison from past years to present, key drivers of satisfaction, or other information may be requested from time to time. The Contractor may be required to provide this information in graphic displays.
(vi) Reported information will be provided to the WCB in a secure format compatible with WCB reporting requirements. This could include, but is not limited to, Microsoft Excel (currently preferred for spreadsheets and graphic displays), Microsoft Access, Microsoft Word and, other applications upon request of the WCB such as SPSS.
(vii) The timeline for the Annual Healthcare Provider Survey will begin with a population data transfer via SFTP by the WCB on or around the fourth (4th) Business Day of April. Within approximately one (1) month the Contractor will conduct random sampling, testing, and fielding. Within the following three (3) weeks of the fielding, the Contractor will complete data collection, tabulation, analysis, and reporting of the cross-tabulated data via secure e-mail.
j) Other Surveys
(ii) On each occasion, the survey questionnaire will be developed jointly by the Contractor and the WCB to draw upon respondents' attitudes, feelings, beliefs, experiences, reactions, etc., as determined necessary by the WCB.
(iii) Information gained by the Contractor will be analyzed and formulated into a report that interprets the data in a format that is easily understood and that assists the WCB in making decisions relative to service improvements.
(iv) Reported information will be provided to the WCB in a secure format compatible with WCB reporting requirements. This could include, but is not limited to, Microsoft Excel (currently preferred for spreadsheets and graphic displays), Microsoft Access, Microsoft Word, and other applications upon request of the WCB such as SPSS.
k) Focus Groups
(ii) On each occasion, a questionnaire will be developed jointly by the Contractor and the WCB to draw upon respondents' attitudes, feelings, beliefs, experiences, and reactions, etc., as determined necessary by the WCB.
(iii) Information gained by the Contractor via the focus groups will be reported in a format that is easily understood and that assists the WCB in making decisions relative to the item or topic being tested.
l) Continuous Improvement for Stakeholder Feedback Mechanisms
m) Other Reports
-Details of any Services to date requested by the WCB;
-WCB department(s) which requested the Services;
-Fees invoiced and paid to date;
-Timelines for ongoing Services, if any; and
-Current completed Services.
(ii) The Contractor will, upon the WCB's request, permit examination and provide a copy of findings, data, specifications, drawings, working papers, reports, documents, and material, whether complete or not, that have been produced, received, or acquired by the Contractor as a result of, or in relation to, the Services. The WCB will not request data which would improperly identify individual respondents who were advised a survey or focus group was being conducted anonymously.
The Services shall normally be performed in and out of Business Hours, in order to be able to contact potential participants, as deemed necessary by the Contractor. The Contractor shall not charge any overtime rates unless specified in the Fee Schedule.
The WCB shall provide the Contractor a "do not contact list" and the Contractor shall be responsible for ensuring it does not contact those identified individuals. If a respondent requests to be added to the WCB's do not contact list, the Contractor shall update the list accordingly and provide a copy of same to the WCB in a timely fashion.
The Contractor must demonstrate it possesses the following:
b) Timeliness in delivery of similar services for reporting data, graphic presentations, and quality control (include examples of work for previous clients to demonstrate);
c) Knowledge and experience in performing similar services for similar size client;
d) Previous knowledge and experience with Canadian worker compensation systems;
e) Capability to conduct surveys fluently in English and French.
The Proposal should include an overview of the proposed resource(s) being offered, including profiles of work which highlight their experience performing similar projects.\
The Contractor will not be required to have and maintain workers compensation coverage for its workers who will be providing the Services, unless required pursuant to The Workers Compensation Act.
The Services shall normally be provided remotely from the Contractor's facilities located in Canada, with in-person meetings to be at the WCB's facilities located at 333/363 Broadway, Winnipeg, Manitoba, as required, unless otherwise agreed in writing.
It is expected the Services will be required for an initial period of two (2) years with a start date of December 2, 2024. The WCB shall have an irrevocable option to further extend the Services on the same terms and conditions and fees for an additional period of up to three (3) years.
Services for ad hoc surveys or focus groups will be structured with an Agreement that will require the parties to enter into a subsequent Statements of Work (collectively the "SOWs"). The parties shall mutually agree upon the distinct scopes of work for the Services, including the total fees, deliverables, and completion dates for same, in writing, via the SOWs, prior to commencing work on such new components.
Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.
Durée du contrat
La durée estimée du contrat sera de 24 mois.
Accords commerciaux
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Accord de libre-échange canadien (ALEC)
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Accord économique et commercial global (AECG) entre le Canada et l’Union européenne (UE)
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Veuillez consulter la description ou les documents de l'appel d'offres
Coordonnées
Organisation contractante
- Organisation
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Workers Compensation Board of Manitoba
- Adresse
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333 Broadway AveWinnipeg, Manitoba, R3C 4W3Canada
- Autorité contractante
- Agreement Administrator
- Adresse courriel
- AgreementAdministrator@wcb.mb.ca
Détails de l'offre
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