Telecommunications Billing Solution

Suppliers can find the complete tender document(s), at no cost, on: https://uwo.bonfirehub.ca.

Procuring Entity:
University of Western Ontario (Western)
Procurement Services
1151 Richmond Street
London, Ontario, Canada, N6A 3K7

Contact:
Paula Granger
Pgranger@uwo.ca

Procurement Method:
Open tender whereby all interested Suppliers may submit a Proposal.

Description:
Western Technology Services wishes to purchase and implement an application to replace our current Telecommunications Billing Solution (Telebill) and our call costing solution.  This application should integrate with our current Telephone System (Cisco Unified Call Manager) and have the option to integrate through an Electronic Data Interface to other enterprise level applications in use at Western (PeopleSoft FS, PeopleSoft HR and NetDoc).

Estimated Quantities:
1 system

Submission Details:
All tender submissions must be uploaded electronically at https://uwo.bonfirehub.ca.

Submission Deadline:
March 15, 2023 at 12pm

Public Opening:
Not Applicable

Conditions for Participation:
Available within the tender document(s).

Mandatory Submission Requirements:

1. Appendix B- Submission Form
2. Appendix C- Rate Bid Form
3. Appendix D- Reference Form
4. Appendix E- Deliverables and Technical Requirements Questionnaire
5. Appendix F – Security and Privacy Risk Assessment

Complete submission requirements are provided within the tender document(s).


Scored Submission Requirements:

1. Mandatory Requirements
2. Experience, Qualifications and References
3. Technical Requirements
4. Service and Support
5. Value- Added Ideas
6. Sustainability
7. Accessibility (AODA)
8. Security and Privacy Risk Assessment
9. Pricing
10. Presentation (short-listed Suppliers only)

This procurement is covered by Chapter 5 of the Canadian Free Trade Agreement (CFTA).

Delivery Date:
Service implemented by a tentative date of October 1, 2023.

Duration of Agreement:
The term of the Agreement is to be for a period of five (5) years with an option in favour of Western to extend the Agreement on the same terms and conditions for an additional term of up to ten (10) years.  

Additional Options:
Available in the tender document(s)

Negotiation:
At the end of the evaluation process, Western may identify one or more Suppliers with whom it wishes to enter into negotiations, by written notification.  See tender document(s) for further detail.

Prequalification:
Not Applicable

Responses must be submitted in English.

Suppliers should note that information contained within this Tender Notice is subject to change.  Suppliers are encouraged to download the tender document(s) which contain the most current information.
 
If there is a conflict between the tender document(s) and this Tender Notice, the tender document(s) will take precedence.
 

Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.