Market Research Professional Services

REQUEST FOR APPLICATIONS FOR STANDING OFFER AGREEMENT

The City of Surrey (the “City”) requires the use of market research services for its operational needs. The City is seeking standing offers in order to obtain market research services on an as and when required basis under a Standing Offer Agreement. The Consultant will provide hybrid services and support to advice on designing, implementing, and deploying surveys for various market research and community insights across City programs or service areas or during priority City engagement projects requiring public opinion research and analysis (the “Services”).

In addition to any other provision of this RFA-SOA, Applications may be evaluated on the basis of advantages and disadvantages to the City that might result or be achieved from the City dividing up the Services and entering into one or more agreements with one or more Consultants.

To provide a variety of market research services on an as and when requested basis. The City uses a digital engagement platform (engageHQ) and established cloud-based survey platforms (engageHQ, Simple Survey) and related tools to conduct community insights and market research and deploy and administer surveys and digital forms. Working alongside with City staff, the Consultant will help the City conduct survey research for engagement projects including designing and deploying surveys and compiling research summary reports for survey work for both open digital surveys and member-based community panel surveys that support digital engagement. The Services will be on an “as required” on a turnkey basis with the City. The City will provide orientation to the Consultant to provide integrated services on a hybrid basis to deliver client services for City business units on projects as needed and will have access to City digital tools, internal request systems and will provide advance quotes for any work estimates based on the quoted rates across the noted service areas and work scope noted below.

The Services will be delivered jointly with City staff under a service request workflow model. A portion of the City’s service requests for survey research will be channeled to the Consultant on an “if, as and when required” basis to support spillover or specialized research projects.

ADDENDA

If the City determines that an amendment is required to this Request for Applications for Standing Offer Agreements (RFA-SOA), the contact person will issue a written addendum by posting it on the BC Bid Website at www.bcbid.gov.bc.ca (the “BC Bid Website”) and the City Website at www.surrey.ca (the “City Website”) that will form part of this RFA for SOA. It is the responsibility of Applicants to check the BC Bid Website and the City Website for addenda. The only way this RFA-SOA may be added to, or amended in any way, is by a formal written addendum. No other communication, whether written or oral, from any person will affect or modify the terms of this RFA for SOA or may be relied upon by any Applicant. By delivery of an Application, Applicant is deemed to have received, accepted and understood the entire RFA-SOA including, any and all addenda.

All inquiries related to this RFA-SOA should be directed in writing to purchasing@surrey.ca