Calgary Public Library - Information Technology Service Management (ITSM) and Asset/Inventory Management Tool

The Calgary Public Library (the “Library”) is in the process of evaluating potential solutions for improving Information Technology Service management (ITSM) and Asset/Inventory management. The library system has approximately 1000 employees, 800 corporate endpoints (computers/laptops) for staff, 800 public endpoints (Chromebooks, tablets, public computers) for patrons, a hybrid infrastructure (mix of cloud and on-prem) and various other IT related hardware. The IT Service Desk receives an average of 400 service tickets per month and is looking for an ITSM tool that improves end-user experience and access, while significantly improving service reporting. The ideal solution would be an integrated ITSM/Asset management system that can also integrate with various other Library systems (ex. Microsoft Dynamics Business Central).