Thought-Evolution Inc.

business transformations and process optimization

Over 40 years experience in service and customer management incl. over 23 years of experience in business transformations and process optimization. • Process development and optimization of - Supply chain processes - eDiscovery processes (electronic aspect of identifying, collecting, and producing electronically stored information (ESI) in response to a request for production in a court proceeding or investigation) - Business, operational and service processes • Organizational capability assessments • Performance management development and integration, including development of key performance indicators (KPIs) • Development of documentation including various reports, business cases, procedural instructions, work instructions, process maps, RACI matrices, project management materials (WBS, project plans and charters, meeting agendas) • Planning, management, control and completion of projects; Evaluation of project methods to assess project success rate • Development of business continuity plans and test scenarios