CONNEX ONE LIMITED

Connex One's Cloud Omnichannel Contact Centre Platform

The Connex One Omnichannel platform is flexible and versatile, encouraging both inbound and outbound customer interactions across all channels, by integrating seamlessly with your CRM system and consolidating all channels in one place for your agents. They are able to pick up the conversations where they left off, increasing the volume of tickets they can get through without decreasing the quality. Channels available : - Voice (inbound and Outbound) - IVR - Live Chat - Chatbot (AI) - SMS (2 way) - Social Media - Whatsapp - Email Other Platform Capabilities: - Quality Management - Sentiment Analysis - Athena AI - Gamification - Workforce Management - Workforce Optimisation - Forms We understand that simple integrations with your software is one of the key requirements of any new system you implement and that’s why we've made integrating with the Connex One platform seamless. The platform has the ability to integrate with a variety of the world’s leading software whether it be CRM systems, FinTech or ticketing systems and our implementation team can enable this to be a quick and pain-free process.