Collection Agency Services

Notice of Intended Procurement
Name of Procuring Entity
Ryerson University operating as Toronto Metropolitan University (the “University”)

Contact Person and Contract Person Coordinates
Amanda Wood, 1 Dundas St West, 09th Floor, Toronto, ON, M5B 2H1, 416-979-5000 ext. 556981

Procurement Documents
The procurement documents are available at www.merx.com.
  
Note that obtaining access to the procurement documents will require prospective suppliers to register and pay a registration fee.  Pricing and Payment Terms are available on the MERX website.


Description of Procurement
The University is conducting a Request for Proposal (RFP) for the procurement of a maximum of two (2) Collection Agencies for first placement accounts and a maximum of one (1) Collection Agency for second placement accounts, as an additional resource in the collection of unpaid debt and other delinquent accounts receivable accounts. Debts may be listed with a collection agency after all avenues of collection have been exhausted. 
For clarity, the RFP is comprised of two (2) Categories:

• Category A: First Placement Accounts; and
• Category B: Second Placement Accounts.

For each Category, the University intends to execute an agreement in the form of a Collection Agency Agreement, attached as Appendix E.
Proponents may submit Proposals for one (1) Category or both (two) Categories. The University will award each Category independently.
The University reserves the right to clarify the Category or Categories that the Proponent is submitting a Proposal for if the University believes the Proposal reflects a different Category than was selected by the Proponent. 

The procurement is anticipated to involve negotiation.  An electronic auction is not anticipated. 

Address and Final Date for Submissions
Submissions must be submitted electronically at https://ryerson.bonfirehub.ca/opportunities/57834 on or before October 12, 2022, 11:00:00 AM EDT.

The submissions will not be opened publicly.

Conditions for Participation
The award of a Final Agreement to a Successful Proponent is conditional on the Successful Proponent providing the following information to the University, in accordance the timeframes specified by the University:

(a)    Insurance:
1.   $5 Million Comprehensive General Liability, including bodily injury, death, property damage, personal injury including completed operations. Such coverage shall include (i) University as an additional insured, and (ii) a cross liability/severability of interest clause and 30 days' notice of cancellation; umbrella or excess liability insurance may be used to meet the above insurance requirements;
2.  Standard automobile insurance for all vehicles owned, licensed or leased by the Supplier and non-owned automobile insurance, where required, for an amount of not less than two million dollars ($2,000,000.00), per occurrence for each type of coverage. Where the non-owned automobile insurance coverage is provided within a general liability policy, a separate policy is not required; and
3. Professional liability insurance for an amount of not less than two million dollars ($2,000,000.00) per occurrence, if applicable to the type of Services offered under this Agreement. This insurance policy is required to be maintained throughout the Term of the Agreement and for a period of twenty-four (24) months after the completion of the Services
4. Cyber & Privacy Breach Liability Insurance covering liabilities resulting or arising from data damage/destruction/corruption, including without limitation, failure to protect privacy, unauthorized access, unauthorized use, virus transmission, denial of service from network security failures in connection with the Services provided under this agreement with a minimum limit of two million dollars ($2,000,000) each claim and annual aggregate. Such insurance shall include coverage for notification costs and credit monitoring services; a standalone Cyber and Privacy policy is not required if this coverage is included under an Errors & Omissions or Professional Liability Policy.
(b)   WSIB
A clearance certificate from the Ontario Workplace Safety Insurance Board, or if the Successful Proponent is not subject to the Workplace Safety and Insurance Act (Ontario), evidence of employers’ liability coverage equivalent to WSIB coverage in the amount of not less than two million dollars ($2,000,000.00).

c) Surety Bond Requirement
The Successful Proponents will be required to obtain a Surety Bond in favour of the University in the amount of $25,000.

d) Licenses
Successful Proponents must submit copies of licenses as required by regulation in each province and territory in Canada.


Mandatory Submission Requirements

File #1 Proposal Acknowledgement Form   - Pass/Fail
File #2 - Privacy Requirements Questionnaire – Pass/Fail
File #2 - Security Requirements Questionnaire – Pass/Fail

Minimum Passing Score
The Minimum Passing Score for Stage 2: Technical is 70% or 49 out of 70 Points.
The Minimum Passing Score for Stage 3: Presentation is 60% or 12 out of 20 Points.

Applicable Trade Agreements
This procurement is subject to the following trade agreement(s):

•              BPS Procurement Directive;
•              The Canadian Free Trade Agreement, Chapter Five;
•              The Ontario-Quebec Trade and Cooperation Agreement, Chapter 9];
•              Canada-European Union Comprehensive Economic and Trade Agreement (CETA);


Contract Details
The term of the Final Agreement is 3 years and 5 months, plus two optional renewal periods of 1 year each, at the discretion of the University.
The University will base its selection of qualified suppliers on the following criteria:

Mandatory Evaluation Criteria

CRITERIA                                                                                                       WEIGHTING (POINTS)
Proposal Acknowledgement Form                                                                               Pass/Fail


Technical Evaluation Criteria

CRITERIA                                                                                                       WEIGHTING (POINTS)
File #3 – Company Information                                                                                         16.25
File #4 – Relevant Experience                                                                                          16.25
File #5 –Management Team                                                                                             16.25
File #6 – Collection Strategy and Management Processes                                             16.25
File #7 – Social and Sustainable Practices                                                                       5

                                                                                                                        Subtotal                    70

Presentation Evaluation Criteria
For Category A, it is the University’s intention to interview the top three (3) scoring Proponents following the evaluation of the Technical Evaluation Criteria in Stage (2). 
For Category B, it is the University’s intention to interview the top two (2) scoring Proponents following the evaluation of the Technical Evaluation Criteria in Stage (2). 
For clarity, the Presentations for Category A shall be evaluated independently from the Presentations for Category B.

CRITERIA                                                                                                       WEIGHTING (POINTS)
Presentation                                                                                                                       20

                                                                                                                        Subtotal     20

Financial Evaluation Criteria

CRITERIA                                                                                                       WEIGHTING (POINTS)
Pricing Part I: Commission Rate –                                                                              10
Category A: First Placement
Category B: Second Placement
(Total Evaluated Price is more fully described in Appendix D)
                                                                                                                Subtotal     10


Total Evaluated Score for Stages 1, 2, 3 and 4                                                        100


Notes
Suppliers should note that information contained within this notice is subject to change. Suppliers are encouraged to obtain the procurement documents which contain the most current information.  If there is a conflict between the procurement documents and this notice, the procurement documents will take precedence.

Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.